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Privacy Policy1. Information we collect2. How we use your information3. Legal bases for processing4. Sharing your information5. International transfers6. Data retention7. Your rights8. Security of your data9. Cookies10. Updates to this Privacy Policy

Privacy Policy


This Privacy Policy explains how B&T Associates Ltd trading as Chapman or Chapman Products (“we”, “us”, or “our”) collect, use, store, and protect your personal information.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our contact details are:

B&T Associates Ltd T/A Chapman or Chapman Products

Davis House

Manby Business Park

Manby

Lincolnshire

LN11 8UT

Email: sales@chapmanproducts.co.uk

Telephone: +44 (0)1507 328031

1. Information we collect

We may collect and process the following types of personal data:

  • Identity & Contact Data: name, company name, billing/delivery address, email address, telephone number.
  • Account Data: username, password, and account preferences (if you create an online account).
  • Transaction Data: details of products purchased, payment information, VAT numbers, and order history.
  • Technical Data: IP address, browser type, device information, cookies, and website usage data.
  • Communication Data: enquiries, correspondence, or feedback you provide to us.

2. How we use your information

We will only use your personal data where permitted by law. Common uses include:

  • Processing and fulfilling your orders.
  • Managing payments and accounts.
  • Delivering products and handling returns.
  • Providing customer service and responding to enquiries.
  • Sending important service updates (e.g. delivery delays, order confirmations).
  • Sending marketing communications (where you have given consent or where we are legally allowed to do so).
  • Complying with legal obligations (e.g. VAT records, fraud prevention).

3. Legal bases for processing

We process personal data under the following lawful bases:

  • Contract: where processing is necessary to fulfil an order or provide a service.
  • Legal Obligation: where processing is required to comply with UK law.
  • Legitimate Interests: where processing is necessary for our business purposes, provided your rights do not override these interests (e.g. marketing to business contacts, website analytics).
  • Consent: where you have explicitly agreed (e.g. subscribing to marketing emails).

4. Sharing your information

We may share your personal data with:

  • Delivery and courier companies (e.g. FedEx, Royal Mail).
  • Payment service providers and banks.
  • IT, hosting, and website service providers.
  • Professional advisors (e.g. accountants, auditors, legal advisors).
  • Regulatory authorities where required by law.

We do not sell your personal data to third parties.

5. International transfers

We generally store and process data within the UK/EEA. If any data is transferred outside the UK/EEA (for example by our service providers), we will ensure appropriate safeguards are in place such as standard contractual clauses.

6. Data retention

We retain personal data only as long as necessary for the purposes collected, including:

  • Customer records: up to 6 years after the last transaction (to comply with HMRC requirements).
  • Marketing data: until you unsubscribe or withdraw consent.
  • Website logs and cookies: in accordance with our Cookie Policy.

7. Your rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure (“the right to be forgotten”).
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Requests to exercise these rights can be made by contacting us using the details above.

8. Security of your data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage cookies through your browser settings. Full details are provided in our Cookie Policy.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.